Customer Reviews

Audi

Black Audi A3

McKenna Audi service customer.

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Dan Ranciglio

Survey Response

Summary

Customer:	Rudy * *******
Score:	100%
Response Date:	06/18/2009

Response Details

1.	Were you greeted in a prompt and friendly manner?	Yes 1/1 (100%)
2.	Was your service performed in a timely fashion?	Yes 1/1 (100%)
3.	Were all of your service requests performed to your satisfaction?	Yes 1/1 (100%)
4.	How would you rate the quality of the work performed?	Excellent 4/4 (100%)
5.	Were you satisfied with the explanation of services provided and charges?	Yes 1/1 (100%)
6.	How would you rate the cleanliness of the facility?	Excellent 4/4 (100%)
7.	Were you satisfied with the ease of scheduling an appointment?	Yes 1/1 (100%)
8.	How would you rate your overall experience?	Excellent 4/4 (100%)

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Dan Ranciglio

Survey Response

Summary

Customer:	Kristie *******
Score:	100%
Response Date:	06/18/2009
Comments:	This may sound odd, but I actually enjoy bringing my car in to get serviced, even if it means having an hour wait. Dan always greets me with such enthusiasm and makes me feel like such a valuable customer. It is nice having an attentive and knowledgeable service rep that remembers my name, especially when my visits are few and far in between. He is definitely a great asset to the company. I would recommend others to buy an Audi simply for the customer service (not to mention, I love my car)!

Response Details

1.	Were you greeted in a prompt and friendly manner?	Yes 1/1 (100%)
2.	Was your service performed in a timely fashion?	Yes 1/1 (100%)
3.	Were all of your service requests performed to your satisfaction?	Yes 1/1 (100%)
4.	How would you rate the quality of the work performed?	Excellent 4/4 (100%)
5.	Were you satisfied with the explanation of services provided and charges?	Yes 1/1 (100%)
6.	How would you rate the cleanliness of the facility?	Excellent 4/4 (100%)
7.	Were you satisfied with the ease of scheduling an appointment?	Yes 1/1 (100%)
8.	How would you rate your overall experience?	Excellent 4/4 (100%)

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Dan Ranciglio

Survey Response

Summary

Customer:	Alex *****
Score:	100%
Response Date:	06/17/2009
Comments:	Dan Ranciglio is the reason I return to McKenna for Audi service. There are closer Audi dealerships to home (Mission Viejo and Tustin), but I rather service near my work office because of Dan’s professional and courteous manner of alway taking care of my car issues. Even if the dealership doesn’t offer return rides (only in the morning).

Response Details

1.	Were you greeted in a prompt and friendly manner?	Yes 1/1 (100%)
2.	Was your service performed in a timely fashion?	Yes 1/1 (100%)
3.	Were all of your service requests performed to your satisfaction?	Yes 1/1 (100%)
4.	How would you rate the quality of the work performed?	Excellent 4/4 (100%)
5.	Were you satisfied with the explanation of services provided and charges?	Yes 1/1 (100%)
6.	How would you rate the cleanliness of the facility?	Excellent 4/4 (100%)
7.	Were you satisfied with the ease of scheduling an appointment?	Yes 1/1 (100%)
8.	How would you rate your overall experience?	Excellent 4/4 (100%)

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Dan Ranciglio

Survey Response

Summary

Customer:	Paola *********
Score:	100%
Response Date:	06/17/2009
Comments:	Dan was very efficient in getting my car serviced.

Response Details

1.	Were you greeted in a prompt and friendly manner?	Yes 1/1 (100%)
2.	Was your service performed in a timely fashion?	Yes 1/1 (100%)
3.	Were all of your service requests performed to your satisfaction?	Yes 1/1 (100%)
4.	How would you rate the quality of the work performed?	Excellent 4/4 (100%)
5.	Were you satisfied with the explanation of services provided and charges?	Yes 1/1 (100%)
6.	How would you rate the cleanliness of the facility?	Excellent 4/4 (100%)
7.	Were you satisfied with the ease of scheduling an appointment?	Yes 1/1 (100%)
8.	How would you rate your overall experience?	Excellent 4/4 (100%)

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Dan Ranciglio

Survey Response

Summary

Customer:	Roberto ******
Score:	100%
Response Date:	06/17/2009
Comments:	love you guys

Response Details

1.	Were you greeted in a prompt and friendly manner?	Yes 1/1 (100%)
2.	Was your service performed in a timely fashion?	Yes 1/1 (100%)
3.	Were all of your service requests performed to your satisfaction?	Yes 1/1 (100%)
4.	How would you rate the quality of the work performed?	Excellent 4/4 (100%)
5.	Were you satisfied with the explanation of services provided and charges?	Yes 1/1 (100%)
6.	How would you rate the cleanliness of the facility?	Excellent 4/4 (100%)
7.	Were you satisfied with the ease of scheduling an appointment?	Yes 1/1 (100%)
8.	How would you rate your overall experience?	Excellent 4/4 (100%)

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Adrian Madrid

Survey Response

Summary

Customer:	Mitchell *******
Score:	100%
Response Date:	06/15/2009
Comments:	Helpful and complete

Response Details

1.	Were you greeted in a prompt and friendly manner?	Yes 1/1 (100%)
2.	Was your service performed in a timely fashion?	Yes 1/1 (100%)
3.	Were all of your service requests performed to your satisfaction?	Yes 1/1 (100%)
4.	How would you rate the quality of the work performed?	Excellent 4/4 (100%)
5.	Were you satisfied with the explanation of services provided and charges?	Yes 1/1 (100%)
6.	How would you rate the cleanliness of the facility?	Excellent 4/4 (100%)
7.	Were you satisfied with the ease of scheduling an appointment?	Yes 1/1 (100%)
8.	How would you rate your overall experience?	Excellent 4/4 (100%)

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#1 by Mike at June 29th, 2010

This is the exact email I sent out to Audi Corporate right after I bought my new Q5:
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I just wanted to shoot this quick email out to corporate concerning my buying experience at McKenna Audi of Norwalk, CA.

I previously had a 328i with McKenna and came back because of the superb customer service that BMW had provided. I researched and found out that Audi lives up to the same expectations.

Chris, Larry and the general manager at McKenna provided a SUPERB service and got AUDI another satisfied customer. You only hire the best, and I received the best treatment. Audi will be getting my recommendations because of these fine gentlemen who helped me with my new dream car, the Q5.

I also wanted to mention that David at Audi of West Covina, CA also provided me with great service and provided me with a dealership that had the options I wanted on the car. He didn’t try to fool me into buying a car I didn’t want, but rather guided me to an Audi dealer who would provide me with what I wanted. This shows true class and a family style of taking care of the customer.

Mike Sheu

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