McKenna BMW
A Service Premium survey response has been received, here are the details:
Customer:	******** *****-Tsangaris
Vehicle:	2007 BMW 328i Sedan
VIN:	***
Business Phone:
Bus. Phone Ext:
Home Phone:	(310)
Cell Phone:
Email:	*****@996911.com
Advisor:	MARIA FLORES(4123)
Technician:	VELTRI, JOHN(982)
RO / RO Date	165818 / 2010-02-15
CSI:	100.0%
Survey Received Date:	2010-02-19
Customer Comments:	Include wheel allignments in warranty and change to a better run flat tire
Alerted based on the following criteria:
- Survey: Comment
Survey:
*1. Overall, please rate your satisfaction with your recent service experience at McKenna BMW. 10 2. Please rate our ability to provide you an appointment on the date of your choosing. 10 Please provide any additional detail you feel may help us serve you better in this area How long did it take to get your vehicle in for service from the day you wanted? Day I wanted 3. Please rate our service staff on making you feel welcome and valued at the time of your arrival. 10 Please provide any additional detail you feel may help us serve you better in this area 4. Overall, how satisfied were you with your Service Advisor?s handling of your service experience. 10 Please rate the following Adviso r service aspects listed below: *a. Understanding of your service needs: *b. Level of courtesy, honesty and respect: *c. Explanation of the charges and work performed: *d. Consideration of your time: *e. Knowledge and expertise: *f. Fulfillment of commitments made to you: Please provide any additional detail you feel may help us serve you better in this area 5. Please rate our staff on valuing your service business. 10 Please provide any additional detail you feel may help us serve you better in this area 6. Please rate the time taken with the cashier at pickup. 10 Please provide any additional detail you feel may help us serve you better in this area 7. Please rate your satisfaction with the quality of work performed on your vehicle. 10 Please provide any additional detail you feel may help us serve you better in this area *8. Did this service visit fix all authorized repairs? Yes Please provide any additional detail you feel may help us serve you better in this area *9. Please rate your satisfaction with the cleanliness of your vehicle at pick up. 10 Please provide any additional detail you feel may help us serve you better in this area 10. Was your vehicle ready when promised? Yes If no, were you notified of the delay? Please provide any additional detail you feel may help us serve you better in this area *11. Did you receive alte rnate transportation while your vehicle was in for service? No, I waited for my car at the dealer *a. Please rate your satisfaction with the alternate transportation provided for this service experience. *b. Was the alternate transportation provided a BMW loaner? Please provide any additional detail you feel may help us serve you better in this area *12. Overall, would you recommend our dealership to a family member or close friend for their future purchase and servicing needs? Yes, I will in the future * Diagnostic Question

***

Feedback Completed: 09/08/2009
Dealership Name: McKenna BMW
Name: glenda ********
Phone: 714-***-****
Email Address: @aol.com
Sales Employee: Vacheh Vartan

Overall Score: 100%
Comments: my sales person was determined to make this sale. He has phone me several times to make sure all is good thank you

1. Were you greeted promptly and courteously when you arrived at the dealership?
Yes (1 of 1)

2. Was the salesperson knowledgeable with regard to product?
Yes (1 of 1)

3. Was your salesperson thorough and complete in presenting the features and benefits of the product?
Yes (1 of 1)

4. Did you take a demonstration ride?
Yes (1 of 1)

5. Was the fuel tank of your vehicle full at delivery?
Yes (1 of 1)

6. Was your vehicle cleaned and serviced to your satisfaction at delivery?
Yes (1 of 1)

7. Would you recommend the dealership to others?
Yes (1 of 1)

***

Feedback Completed: 09/08/2009
Dealership Name: McKenna BMW
Sales Employee: Vacheh Vartan

Overall Score: 86%

1. Were you greeted promptly and courteously when you arrived at the dealership?
Yes (1 of 1)

2. Was the salesperson knowledgeable with regard to product?
Yes (1 of 1)

3. Was your salesperson thorough and complete in presenting the features and benefits of the product?
Yes (1 of 1)

4. Did you take a demonstration ride?
Yes (1 of 1)

5. Was the fuel tank of your vehicle full at delivery?
No (0 of 1)

6. Was your vehicle cleaned and serviced to your satisfaction at delivery?
Yes (1 of 1)

7. Would you recommend the dealership to others?
Yes (1 of 1)

***

Feedback Completed: 09/08/2009
Dealership Name: McKenna BMW
Name: maria **********
Phone: 562-***-****
Email Address:
Sales Employee: Janice Fu

Overall Score: 71%
Comments: Thank you

1. Were you greeted promptly and courteously when you arrived at the dealership?
Yes (1 of 1)

2. Was the salesperson knowledgeable with regard to product?
Yes (1 of 1)

3. Was your salesperson thorough and complete in presenting the features and benefits of the product?
Yes (1 of 1)

4. Did you take a demonstration ride?
No (0 of 1)

5. Was the fuel tank of your vehicle full at delivery?
No (0 of 1)

6. Was your vehicle cleaned and serviced to your satisfaction at delivery?
Yes (1 of 1)

7. Would you recommend the dealership to others?
Yes (1 of 1)

***

Feedback Completed: 09/06/2009
Dealership Name: McKenna BMW
Name: margaret * ***
Phone: 213-***-****
Email Address:
Sales Employee: Vacheh Vartan

Overall Score: 100%
Comments: Excellent customer service! I have already told friends about the high service of quality at McKenna BMW.

1. Were you greeted promptly and courteously when you arrived at the dealership?
Yes (1 of 1)

2. Was the salesperson knowledgeable with regard to product?
Yes (1 of 1)

3. Was your salesperson thorough and complete in presenting the features and benefits of the product?
Yes (1 of 1)

4. Did you take a demonstration ride?
Yes (1 of 1)

5. Was the fuel tank of your vehicle full at delivery?
Yes (1 of 1)

6. Was your vehicle cleaned and serviced to your satisfaction at delivery?
Yes (1 of 1)

7. Would you recommend the dealership to others?
Yes (1 of 1)

***

Feedback Completed: 08/25/2009
Dealership Name: McKenna BMW
Name: mike ******
Phone: 562-***-****
Email Address:
Sales Employee: David Mercado

Overall Score: 100%
Comments: Keep up the good work David mercado,,,,

1. Were you greeted promptly and courteously when you arrived at the dealership?
Yes (1 of 1)

2. Was the salesperson knowledgeable with regard to product?
Yes (1 of 1)

3. Was your salesperson thorough and complete in presenting the features and benefits of the product?
Yes (1 of 1)

4. Did you take a demonstration ride?
Yes (1 of 1)

5. Was the fuel tank of your vehicle full at delivery?
Yes (1 of 1)

6. Was your vehicle cleaned and serviced to your satisfaction at delivery?
Yes (1 of 1)

7. Would you recommend the dealership to others?
Yes (1 of 1)

***

Feedback Completed: 08/24/2009
Dealership Name: McKenna BMW
Sales Employee: Janice Fu

Overall Score: 100%

1. Were you greeted promptly and courteously when you arrived at the dealership?
Yes (1 of 1)

2. Was the salesperson knowledgeable with regard to product?
Yes (1 of 1)

3. Was your salesperson thorough and complete in presenting the features and benefits of the product?
Yes (1 of 1)

4. Did you take a demonstration ride?
Yes (1 of 1)

5. Was the fuel tank of your vehicle full at delivery?
Yes (1 of 1)

6. Was your vehicle cleaned and serviced to your satisfaction at delivery?
Yes (1 of 1)

7. Would you recommend the dealership to others?
Yes (1 of 1)

***

Feedback Completed: 08/24/2009
Dealership Name: McKenna BMW
Sales Employee: Victoria Huang

Overall Score: 100%

1. Were you greeted promptly and courteously when you arrived at the dealership?
Yes (1 of 1)

2. Was the salesperson knowledgeable with regard to product?
Yes (1 of 1)

3. Was your salesperson thorough and complete in presenting the features and benefits of the product?
Yes (1 of 1)

4. Did you take a demonstration ride?
Yes (1 of 1)

5. Was the fuel tank of your vehicle full at delivery?
Yes (1 of 1)

6. Was your vehicle cleaned and serviced to your satisfaction at delivery?
Yes (1 of 1)

7. Would you recommend the dealership to others?
Yes (1 of 1)

***

Feedback Completed: 08/24/2009
Dealership Name: McKenna Porsche
Name: douglas *****
Phone: 949-***-****
Email Address:
Sales Employee: Ben Schroeder

Overall Score: 86%
Comments: Best dealership in America!

1. Were you greeted promptly and courteously when you arrived at the dealership?
Yes (1 of 1)

2. Was the salesperson knowledgeable with regard to product?
Yes (1 of 1)

3. Was your salesperson thorough and complete in presenting the features and benefits of the product?
Yes (1 of 1)

4. Did you take a demonstration ride?
Yes (1 of 1)

5. Was the fuel tank of your vehicle full at delivery?
No (0 of 1)

6. Was your vehicle cleaned and serviced to your satisfaction at delivery?
Yes (1 of 1)

7. Would you recommend the dealership to others?
Yes (1 of 1)

***

Feedback Completed: 08/23/2009
Dealership Name: McKenna BMW
Name: moises *******
Phone: 760-***-****
Email Address:
Sales Employee: Hugo Varela

Overall Score: 100%
Comments: Great customer service. I will definitely recommend this dealership to friends and co-workers.

1. Were you greeted promptly and courteously when you arrived at the dealership?
Yes (1 of 1)

2. Was the salesperson knowledgeable with regard to product?
Yes (1 of 1)

3. Was your salesperson thorough and complete in presenting the features and benefits of the product?
Yes (1 of 1)

4. Did you take a demonstration ride?
Yes (1 of 1)

5. Was the fuel tank of your vehicle full at delivery?
Yes (1 of 1)

6. Was your vehicle cleaned and serviced to your satisfaction at delivery?
Yes (1 of 1)

7. Would you recommend the dealership to others?
Yes (1 of 1)

***

Feedback Completed: 09/06/2009
Dealership Name: McKenna BMW
Name: elena **** *****
Phone: 562-***-****
Email Address:
Sales Employee: Vacheh Vartan

Overall Score: 71%

1. Were you greeted promptly and courteously when you arrived at the dealership?
Yes (1 of 1)

2. Was the salesperson knowledgeable with regard to product?
Yes (1 of 1)

3. Was your salesperson thorough and complete in presenting the features and benefits of the product?
Yes (1 of 1)

4. Did you take a demonstration ride?
Yes (1 of 1)

5. Was the fuel tank of your vehicle full at delivery?
No (0 of 1)

6. Was your vehicle cleaned and serviced to your satisfaction at delivery?
No (0 of 1)

7. Would you recommend the dealership to others?
Yes (1 of 1)

***

Feedback Completed: 09/05/2009
Dealership Name: McKenna BMW
Name: may ****
Phone: 562-***-****
Email Address:
Sales Employee: Quyen Le

Overall Score: 86%
Comments: I would most certainly recommend him and return for my next BMW

1. Were you greeted promptly and courteously when you arrived at the dealership?
Yes (1 of 1)

2. Was the salesperson knowledgeable with regard to product?
Yes (1 of 1)

3. Was your salesperson thorough and complete in presenting the features and benefits of the product?
Yes (1 of 1)

4. Did you take a demonstration ride?
Yes (1 of 1)

5. Was the fuel tank of your vehicle full at delivery?
No (0 of 1)

6. Was your vehicle cleaned and serviced to your satisfaction at delivery?
Yes (1 of 1)

7. Would you recommend the dealership to others?
Yes (1 of 1)

***

Maria Flores

Survey Response

Summary Customer: (Anonymous) Score: 100% Response Date: 06/16/2009 Response Details 1. Were you greeted in a prompt and friendly manner? Yes 1/1 (100%) 2. Was your service performed in a timely fashion? Yes 1/1 (100%) 3. Were all of your service requests performed to your satisfaction? Yes 1/1 (100%) 4. How would you rate the quality of the work performed? Excellent 4/4 (100%) 5. Were you satisfied with the explanation of services provided and charges? Yes 1/1 (100%) 6. How would you rate the cleanliness of the facility? Excellent 4/4 (100%) 7. Were you satisfied with the ease of scheduling an appointment? Yes 1/1 (100%) 8. How would you rate your overall experience? Excellent 4/4 (100%)

***

Phan Nou

Survey Response

Summary Customer: Kimberly * ***** Score: 100% Response Date: 06/16/2009 Response Details 1. Were you greeted in a prompt and friendly manner? Yes 1/1 (100%) 2. Was your service performed in a timely fashion? Yes 1/1 (100%) 3. Were all of your service requests performed to your satisfaction? Yes 1/1 (100%) 4. How would you rate the quality of the work performed? Excellent 4/4 (100%) 5. Were you satisfied with the explanation of services provided and charges? Yes 1/1 (100%) 6. How would you rate the cleanliness of the facility? Excellent 4/4 (100%) 7. Were you satisfied with the ease of scheduling an appointment? Yes 1/1 (100%) 8. How would you rate your overall experience? Excellent 4/4 (100%)

***

Terry Reames

Survey Response

Summary Customer: Pamela ******* Score: 100% Response Date: 06/16/2009 Comments: Terry Reames my service coordinator was courteous,responsive and helpful as always. The car was service in a timely manner and the job was well done. Response Details 1. Were you greeted in a prompt and friendly manner? Yes 1/1 (100%) 2. Was your service performed in a timely fashion? Yes 1/1 (100%) 3. Were all of your service requests performed to your satisfaction? Yes 1/1 (100%) 4. How would you rate the quality of the work performed? Excellent 4/4 (100%) 5. Were you satisfied with the explanation of services provided and charges? Yes 1/1 (100%) 6. How would you rate the cleanliness of the facility? Excellent 4/4 (100%) 7. Were you satisfied with the ease of scheduling an appointment? Yes 1/1 (100%) 8. How would you rate your overall experience? Excellent 4/4 (100%)

***

Phan Nou

Survey Response

Summary Customer: Alicia ******* Score: 100% Response Date: 06/16/2009 Response Details 1. Were you greeted in a prompt and friendly manner? Yes 1/1 (100%) 2. Was your service performed in a timely fashion? Yes 1/1 (100%) 3. Were all of your service requests performed to your satisfaction? Yes 1/1 (100%) 4. How would you rate the quality of the work performed? Excellent 4/4 (100%) 5. Were you satisfied with the explanation of services provided and charges? Yes 1/1 (100%) 6. How would you rate the cleanliness of the facility? Excellent 4/4 (100%) 7. Were you satisfied with the ease of scheduling an appointment? Yes 1/1 (100%) 8. How would you rate your overall experience? Excellent 4/4 (100%)

***

Clayton Patchett

Survey Response

Summary Customer: Taylor ***** Score: 100% Response Date: 06/16/2009 Response Details 1. Were you greeted in a prompt and friendly manner? Yes 1/1 (100%) 2. Was your service performed in a timely fashion? Yes 1/1 (100%) 3. Were all of your service requests performed to your satisfaction? Yes 1/1 (100%) 4. How would you rate the quality of the work performed? Excellent 4/4 (100%) 5. Were you satisfied with the explanation of services provided and charges? Yes 1/1 (100%) 6. How would you rate the cleanliness of the facility? Excellent 4/4 (100%) 7. Were you satisfied with the ease of scheduling an appointment? Yes 1/1 (100%) 8. How would you rate your overall experience? Excellent 4/4 (100%)

***

Phan Nou

Survey Response

Summary Customer: Nicole ****** Score: 100% Response Date: 06/16/2009 Response Details 1. Were you greeted in a prompt and friendly manner? Yes 1/1 (100%) 2. Was your service performed in a timely fashion? Yes 1/1 (100%) 3. Were all of your service requests performed to your satisfaction? Yes 1/1 (100%) 4. How would you rate the quality of the work performed? Excellent 4/4 (100%) 5. Were you satisfied with the explanation of services provided and charges? Yes 1/1 (100%) 6. How would you rate the cleanliness of the facility? Excellent 4/4 (100%) 7. Were you satisfied with the ease of scheduling an appointment? Yes 1/1 (100%) 8. How would you rate your overall experience? Excellent 4/4 (100%)

Please leave comments or send pictures to info@mckennacars.com